You will not be charged a rebooking fee when you pay the fare difference.If you are downgrading your ticket, you are entitled to a refund of the fare difference. You will not be charged a rebooking fee when you pay the fare difference.If you are downgrading your ticket, you are entitled to a refund of the fare difference.

There are full contact details and information about the complaint procedures on the NSW TrainLink website. Phone: +27 11 028 0774 / +27 82 766 9362 Address: The Forms House, Unit 1, 6 Burke Str, Randburg Email: [email protected] WhatsApp: +27 73 650 1631 Request a Forgotten Unique Key If you used your county X1 number on your original DHS staff can then create your TrainLink account using your X1 number as your Unique Key.

Please contact us if this page requires updates. We are currently experiencing a high number of calls, with our busiest period each day usually between 12pm and 2.30pm (Australian Eastern Time) when callers may experience a wait time up to 20 minutes. Note: NSW TrainLink trains do not use these numbers for interstate XPT services to Melbourne and Brisbane. Not all features will work as expected, please

Dial 13 12 30 when asked.

Please have your ticket number on hand when you get in touch.

NSW TrainLink operates regional and intercity train and coach services to more than 365 destinations in NSW, Queensland, the ACT and Victoria.

Email: [email protected] OR complete the contact form above and we’ll get in touch with you number used for MMIS, MAXIS and WMS accounts – if you have one. Please check your details or select another travel date.

Alternatively, you can contact NSW TrainLink on 13 22 32 to change your booking. If you are deaf or have a hearing or speech impairment, contact the National Relay Service for help to make a call.

If you made your booking over the phone, contact NSW TrainLink on 13 22 32 to change your booking. To see the full terms and conditions for travel see You can cancel your booking or make changes at any time before departure, however fees and charges may apply.Refunds may not be available for certain discounted or promotional tickets.

SMS relay: 0423 677 767; Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box. The browser you are using is not supported. Passengers. Some booking restrictions are in place to ensure people who live in regional New South Wales can get seats, but in most … You can cancel your booking up to 48 hours before departure, however you may be charged a fee, subject to the time of cancellation.

A Discovery Pass is automatically activated once you've made your first booking.

Alternatively, you can contact NSW TrainLink on 13 22 32 to change your booking.

The first character is a number that show the day of the week the train departed at, with 1 = Sunday and 7 = Saturday. Free phone number and customer care telephone number for NSW TrainLink: (click to call from mobile) 13 22 32 General enquiries and bookings (Mon - Sun: 6h30 - 22h) You may be charged a fee, subject to the time of cancellation.If you are upgrading your ticket, you will need to pay the fare difference. If travelling with more than one passenger, select ‘Add passenger’. To see the full terms and conditions for travel see You can cancel your booking or make changes at any time before departure, however fees and charges may apply.Refunds may not be available for certain discounted or promotional tickets. 4. The browser you are using is not supported. See the Refund applications for unused or non-activated Discovery Passes purchased online, can be made by contacting If you would like to change your booking, including class of travel, date or time, you will need to cancel and rebook. If you have a non-refundable discounted booking, you are able to upgrade to a full fare and pay the difference. lost-property Lost property information Need assistance? Tickets and Opal

By phone. General enquiries and bookings (Mon - Sun: 6h30 - 22h) Not all features will work as expected, please Help/TrainLink FAQ: Need help? Website: https://transportnsw.info/regional.

Travel info Phone NSW TrainLink 13 22 32 +61 2 4907 7501 (outside Australia) Lost property To find items lost on public transport, contact the operator.

Get verified information about NSW TrainLink complaints email & Phone number.

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